PRIMARY RESPONSIBILITIES Build and maintain close customer and manufacturing relationships Act as the window to the customer for information from YNA-affiliated manufacturing, design and quality groups. Assess and validate quality, manufacturing process, design and other customer concerns at the customer Present to the customer complex defects and counter-measures as well as negotiate their solutions Provide change recommendations Problem-solving assessing and validating the vigente and potential design / quality solutions vs. observed concerns Support Part Approval and related first piece sign off Provide on-site customer support for investigations and other quality or design-related events. (e.g. audits, repair, vehicles on-hold and assisting with on-site customer repairs as required) Supervise any 3rd party sort / rework (e.g. Product Action) Support on answering official and unofficial customer claims thoroughly, accurately, in a timely and technically correct manner to achieve customer approvals Manage the tracking,



analysis and reporting of customer quality claim information Verify corrective action effectiveness through the Manufacturing team. Coordinate and support customer visits / audits to Yazaki manufacturing plants Solve complex problems and prevent their recurrence by working with Manufacturing and the customer Facilitate customer visits for Yazaki manufacturing, design and quality groups Liaise with Manufacturing , communicating customer Quality Manual requirements and coordinating corrective action activities / responses Analyze trends in factory defects focusing on manufacturing improvement areas Conduct wiring system function and vehicle interface analysis Participate in program launch preparation Schedule and attend manufacturing program launch reviews Coordinate with Manufacturing to provide customer support Offer technical support to internal groups Support Program Management in the execution and monitoring of key program milestone events (GPMS)

📌 Engineer, quality assurance methods (Aguascalientes)
🏢 Yazaki North America
📍 Aguascalientes