Service Now HAM/SAM Developer – JD
Looking for a highly skilled Service Now Senior Developer with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) . The candidate will be responsible for designing, developing, and implementing scalable Service Now solutions, ensuring optimal asset lifecycle management and compliance. Key Responsibilities Lead the design and development of Service Now HAM & SAM Pro solutions Configure and customize modules including: Asset Lifecycle Management (Procure → Deploy → Maintain → Retire) Software Asset Management (Licensing, Compliance, Reconciliation) Implement SAM Pro features such as: Entitlement management Software normalization & reconciliation Publisher packs Develop and maintain: Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer Integrations with third‑party tools (e.g., SCCM, Flexera, Jamf, Intune) Ensure data accuracy across CMDB, Assets, and Discovery Collaborate with stakeholders for requirement gathering and solution design Support audit compliance, optimization,



and cost‑saving initiatives Troubleshoot and resolve platform issues with performance optimization Provide guidance to junior developers and review code quality Required Skills & Experience 6–10+ years of overall IT experience, with 4+ years in Service Now development Strong hands‑on experience in: HAM (Hardware Asset Management) SAM Pro (Software Asset Management Professional) Expertise in: CMDB, Discovery, Service Mapping (good to have) Service Now scripting (Java Script, Glide APIs) Flow Designer & Integration Hub Experience with integration tools (REST/SOAP APIs, MID Server) Strong understanding of: Software licensing models (Microsoft, Oracle, Adobe, etc.) IT Asset lifecycle and compliance frameworks Excellent problem‑solving and stakeholder communication skills Preferred Qualifications Service Now Certifications: CSA (Certified System Administrator) – Mandatory CIS‑SAM (Preferred) CIS‑HAM (Preferre

📌 Servicenow itam developer (Jalisco)
🏢 Infosys
📍 Jalisco