The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:
Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.
Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.
Proficiency in SAP and SFDC (Sales ) as well as the My Aerospace portal.
Support high end general customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.
Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
Responsible for maintaining metrics relating to workload and revenue generating activities. Strong written and verbal communication and presentation skills
Other responsibilities may include:
Collaborate effectively with internal Honeywell Aerospace resources to provide solutions
Responding to customized contract requests - expedited and / or preferential
Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.
Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.
YOU MUST HAVE 0 years of proven experience in customer support management
Strong leadership and people management skills
Ability to build and maintain strong customer relationships
Experience in driving process improvements and implementing best practices Additional Qualifications
Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
Ability to make sound business decisions and take quick act