Customer Success Engineer\_CDMXAgora Mexico Full time Remote Apply by Nov 26, 2026## About the role About Agora Agora is the global leader in real-time engagement, providing developers with simple, adaptable, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and Io T devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth. Job Title: Customer Support Engineer (CSE) Location: Mexico City, Mexico - CDMX Team: Global Customer Support – Agora About the Role We are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI , especially Voice AI and real-time interactive technologies. This role goes beyond traditional technical support. In addition to helping customers troubleshoot technical issues,



you will also take a step up to guide customers on integration following the best practice and design the solution based on the use case. You will also have the opportunity to engage with local developer communities, share knowledge about emerging technologies, and help grow awareness of Agora ’s Conversational AI capabilities. If you are someone who loves troubleshooting technical issues, enjoys talking to developers, and gets excited about AI innovation , this role is for you. What You Will Do Customer Technical Support Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.) Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (i OS, Android, Web, Windows, mac OS) Analyze logs, develop reproduction demos to identify root causes Work with internal engineering teams to escalate and track product issues Write technical explanations,

📌 Customer success engineer_cdmx (México)
🏢 NEPSE Trading
📍 México