The Opportunity As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement.
This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals.
Responsibilities Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers
Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives
Translate complex business objectives into actionable technical strategies, success plans,



and operational priorities
Proactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement
Orchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, Tech Ops, Managed Services, Support, Product, and other internal teams
Establish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions.
Conduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement
Provide strategic advice on implementation approaches, technical guidelines, scalability, performance, integrations, and operational readiness
Co-lead Quarterly Business Reviews, executive briefings, and technical presentations, connecting the realiti

📌 Sr. technical account manager (México)
🏢 Adobe
📍 México