Sr Adv Proj Mgmt Specialist - Service DeliveryEmpresa : Honeywell Tipo de empleo : Jornada completa MexicoDescripción del trabajo - Sr Adv Proj Mgmt Specialist - Service DeliveryDescriptionWe are building a smarter, safer and more sustainable world.
That's the power of Connected.
That's the power of Honeywell.
Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization.
We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world.
Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.ResponsibilitiesEnsure that support services are delivered to customers under the Support contract (including BGP, BGP+, Digital Sustenance and Connected Services Offering).
Manage customer expectations and satisfaction to ensure 100% retention.Establish MOS for key customer accounts (Periodic meetings, WP, PSR)Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.Deliver Revenue, Billing, collection & CSI as per forecast.Maintain RAIL for key customers and own the RAIL.
Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure.Actively support Sales team to build a strong and quality opportunity pipeline for significant business growth.Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score.Work closely with GTAC (Global Technical Assistance Centre)



team to review aging SRs and develop plans to reduce the SR resolution time.Drive SIOP, EAC & CO management, Revenue forecast & margin improvementRegular interaction & progress reporting with drive weekly project review internal/external meetingsExperience in Projects & AMS (After-market services) & Experience in Agile methodologiesWork Authorization initiation and change order managementProject planning & controls, project resource managementRisk identification and mitigation for all projects of designated areaAchieve organization Metrics goals for Safety, Quality, Delivery, Cost, Productivity & Customer feedback which are in line with customer & employee satisfaction and Business growthDrive Revenue forecast & margin improvementFollow Leadership Standard WorkDrive & facilitate project logistics & TravelParticipating in root cause analysisInvolve in Pre-sales stage proposal & estimate reviews25% travelling is envisaged for this role.QualificationsYOU MUST HAVEB.E / B.Tech.
(Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of ***** years of Max.
overall professional experienceProject management experience (min 8+ years) to handle projects covering the Refinery & Petrochemical sector.Excellent communication SkillsIndustrial digital transformation projects management experience will be added plus.PMP®, Prince®, CSM®& Azure certification will be added plus.Familiarity with Planning & Scheduling tools (MS Projects/ Primavera) is a must.Proficiency in Microsoft Office (Outlook, Excel, PowerPoint etc.)Self-sufficient Personality & Problem solving attitude.Outstanding coordination skills & Good listenerEmpathetic negotiation skillsFlexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements)Excellent and demonstrated business and finance acumenPreferably, HCI product background / Exposure is needed (at least 2-3 products)#LI-Hybrid#J-*****-Ljbffr

📌 Sr Adv Proj Mgmt Specialist - Service Delivery (Xico)
🏢 Honeywell
📍 Xico