NIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible.
How?
We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation.
Join us and change the landscape.Learn more at: DescriptionSo where do you fit here?
Our client comes first.
This means that NielsenIQ support specialists are here to help.
As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems.
You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment.
This is a fast-paced and exciting role especially as NielsenIQ introduces many new and innovative solutions.
The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way.
Being a strong team player is also key as you will need to know when to ask for help and be willing to jump in when a team member needs a hand.RESPONSIBILITIESTo understand the SLA and ensure the deliverables on time.
To manage various severity levels and Service requests.
Regular follow-ups with all the stakeholders involved to ensure on time deliver.
100% Root cause for all the incidents raisedEnd to End analysis on all the high impacting & potentially impacting incidents.
To have the clear Root cause tracked till the solutionTo document the knowledge base of all the critical process and functionalities.
To track the workaround actions.
Application E2E flow documentations to be maintained for both technical and functional perspective.
To track the Runbook on the support process to be followed and maintainedTo come up with the automated technical solutions to optimize both operational and technical process.
Also need to proactively come with enhancing the system with the technical solutionIdentify urgent issues and expedite appropriately,



participate in Incident and Problem managementTo have the Rotational weekend shift and provide handover/turnover to guarantee 24 X 7 support coverageMaintain support documentation - Standard Reporting, Knowledge Base, FAQs, Job AidesEnsure compliance to standard NIQ Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM)Good understanding of overall application infrastructure is mustInternally prioritize work based on incident priority and deadlinesExperience in Monitoring & ObservabilityExperience in handling production deployment activitiesHands‐on in‐Service request fulfillmentSupport for Server/DB patching, firewall changesLiaise with Engineering & EIT team for fixesQualifications3+ Years of Relevant experience in L2 Technology Support without gapsGood Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes, Unix, Basics of Python, Basics of AzureMandatory to have at least 2 years of Hands‐on experience in relative tech stackStrong problem solving and analytical thinking towards solutioningUnderstanding on ITIL Process and Production Technology support processExcellent Communication Skills.
To drive the meetings with stakeholders from Technology, Infrastructure and Operational / governance teamsAbility to work including weekends and holidays with a rotating on‐call scheduleFlexibility and acceptance to work in 24 X 7 shift rotationsAbility to work versátil & extended work hours as neededPositive attitude, team player, self‐starter; takes initiative, ability to work independentlyDegree Qualifications: B.E., B.Tech, B.Sc/M.Sc – Computer Science, BCA, MCAOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support,



and certain administrative tasks that help streamline workflows.
These tools are intended to improve efficiency and support fair and consistent evaluation based on job‐related criteria.
All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion.
Final hiring decisions are made exclusively by humans.
NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.
If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative.
For more information, please visit NIQ's AI Safety Policies and Guiding Principles: NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In ****, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.ComWant to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.
We believe that embracing a wide range of perspectives drives innovation and excellence.
All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
To learn more about our ongoing efforts in diversity and inclusion, please visit the

📌 Support Engineer (Xico)
🏢 Nielseniq
📍 Xico