A vacancy was shared with you from Quest2 Offer Technical Account Manager Stack and skills
Dashed - nice to have, not required
Responsibilities 9
Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health Demonstrate Deep Technical Acumen & ••• Expertise: Be the primary technical point of contact, mastering •••'s platform, including APIs, hardware, and software Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews,
with confidence Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements Embody •••'s Values & Principles: Consistently champion and role model •••'s core values and operating principles in every interaction Requirements 7
7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success Bachelor's degree in a technical field, or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations Bilingual: English and