About The Role We’re looking for a curious, hands‑on IT Support Specialist to join our lean IT team. This isn’t a traditional helpdesk role — you will be a part of a 2‑person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).
You’ll be responsible for keeping our systems running, managing access and devices across a mostly mac OS environment, and contributing to internal tooling projects — including AI‑assisted development with tools like Claude Code.
One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.
What You’ll Do Manage mac OS fleet via Kandji MDM — deployments, policies, and our custom Open VPN setup Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions Support Slack and Jira‑based IT requests, triage issues,
and resolve them efficiently Collaborate with our SRE team on infrastructure awareness and escalations Document runbooks, processes, and internal guides clearly and consistently Occasionally support Windows (and a couple Linux) users alongside our primary mac OS environment Use available platforms to automate common requests and reduce toil What We’re Looking For Core IT skills Solid mac OS administration experience — you know the OS, not just the UI Terminal comfort — enough to read logs, and not panic Experience with MDM tools (Kandji, Jamf, or similar) Identity and access management — Okta, Google Workspace, SSO basics Mindset You ask "why does this keep happening?" before closing a ticket You’re comfortable with ambiguity and can prioritise without hand‑holding You write things down — runbooks, notes, decisions You want to understand how things work, not just fix symptoms Nice to Have Curiosity about AI‑assisted development tools (Claude Code, Copilot, etc.) Experience with Docker or containers a
📌 It support specialist (México)
🏢 Fever
📍 México