Eaton's Corporate Sector division is currently seeking a Pre-Sales Application Specialist.
What you'll do: The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.
Job Responsibilities A. Presales phone, chat, and email support for both internal & external D-IT customers B. Lead qualification and accurate data entry into C. Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations D. Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines E. Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment F. Proven interpersonal skills and excellent telephone etiquette G.
Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing H. Team player that actively contributes to the group's success I. Follow up on leads pipeline #LI-KL1
Qualifications: Education level required
Bachelor degree necessary. Years and area of experience required
Minimum 2 years prior technical marketing or sales experience preferred Technical knowledge
Call center experience preferred Experience using Sales Force or other CRM preferred Knowledge of the IT market preferred Knowledge of power protection, backup power and the Power Quality market Computer skills with Excel, Word, Power Point, Outlook (email), and Internet Intermediate to advanced English proficiency Skills: Soft skills
Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues perso
📌 Pre-sales application specialist (Santiago de Querétaro)
🏢 Eaton Group
📍 Santiago de Querétaro
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