Join to apply for the Client Service Specialist, Associate role at Infor
We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.
Responsibilities
- Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
- Respond to customer queries by utilizing product knowledge and resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functions.
- Document support procedures and solutions for common issues.
- Assist with training team members.

Basic Qualifications
- Customer Service and/or Operations experience supporting software applications.




- Customer management experience.
- Verbal and written communication both in English and Spanish.
- Experience working with Microsoft Office applications (Excel, Word, PowerPoint).
- Experience working in a team environment.

Preferred Qualifications
- Experience working within supply chain management and/or logistics management.
- Experience with Freight Forwarders, Logistics Service Providers and Carriers.
- Experience working with International Trade, Incoterms.
- Experience with EDI or technical mapping.

Note
- MX Team comes 3 times a week (from Tuesday to Thursday) so that they are all together for team collaboration.
- Current MX team schedule is 8:30am - 5:30pm PST with 1 hour lunch.
- Work during MX holidays that falls within weekdays (team rotation schedule).

Location: Infor Mexico City, Mexico
About Infor
Infor is a integral leader in business cloud software products for companies in industry spe

📌 Client Service Specialist, Associate (México)
🏢 Infor
📍 México