The IT Specialist runs the day-to-day technology service desk for staff across all sites and remote locations, acts as a technical point of contact to client-side IT organizations, and administers the software, license, and device estate. This hands-on role resolves issues independently, escalates with diagnoses rather than symptoms, and documents technical procedures.
Responsibilities: Own the technology ticket queue end-to-end including triage prioritization resolution closure and SLA adherence. Resolve incidents across IT incidents connectivity Wi-Fi business applications equipment requests software installations and access requests. Install configure image and troubleshoot end-user hardware including laptops monitors headsets docks and peripherals. Diagnose endpoint network and connectivity issues for on-site hybrid and remote staff. Provide first- and second-line support for Vo IP and unified-communications platforms. Serve as a technical point of contact with client IT organizations across the account portfolio.



Receive secure rotate and confirm temporary credentials issued by clients within stated expiry windows. Support client-driven platform changes including remote-desktop migrations application rollouts and security tooling. Escalate client-environment faults with reproduction steps screenshots and diagnostic evidence attached. Execute onboarding IT tasks including account creation group access device assignment and workstation readiness. Execute offboarding IT tasks including access revocation license reclamation and physical asset retrieval. Maintain IT asset inventory including serial numbers models assignment and location. Coordinate device procurement shipping customs clearance and carrier escalations for remote staff. Administer Saa S and tooling estate including MDM platforms remote-access tools and workforce analytics platforms. Maintain license and seat hygiene through quarterly sweeps and immediate reclamation on offboarding. Keep vendor account

📌 It specialist (Monterrey)
🏢 Journeyfront
📍 Monterrey