Maersk is seeking a Bilingual Call Center Representative to deliver world-class customer service for inbound and outbound calls. You will own last-mile delivery issue resolution, coordinate across customers, delivery teams, stores, and warehouses, and drive KPIs while maintaining Maersk values.
The role requires English C1, a high school diploma (Bachelor's preferred), and 2+ years in a contact center. In-office in Mexico City area with shifts 6 AM–10 PM; holidays/weekends possible.
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📌 Bilingual Call Center Agent — Last-Mile Support & CX (Ciudad López Mateos)
🏢 Maersk
📍 Ciudad López Mateos
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