A leading global company in the consumer products industry is looking for a Service Delivery Technician to support its technology operations. The organization operates in a fast-paced, collaborative environment and serves well-known lifestyle and consumer brands across international markets.

This opportunity is adecuado for a hands-on IT professional who enjoys solving operational challenges, supporting end users, and keeping critical technologies running smoothly.

The IT Support Technician is responsible for delivering on-site IT support, ensuring operational continuity of critical systems and technologies. The role focuses on minimizing downtime through rapid incident response, supporting business-critical processes, and enabling users to work efficiently. This is a 100% on-site position.

Requirements

- Years of Related Professional Experience: 3–5 years in an IS/IT environment, with in-depth technical knowledge of workstation hardware and software, printers, networks, and peripheral equipment such as scanners, tape drives, RF devices, and terminals.
- Associate or bachelor’s degree in Computer Science or a related technology field preferred.
- Language skills: Fluent English required; knowledge of additional languages is an asset.
- Technical certifications such as MCSE, MCTS, AppleCare Hardware, A+, or Cisco are preferred.
- Working knowledge of Microsoft Windows Server platforms, Windows and macOS, local area networks, and enterprise wide area networks.
- Advanced knowledge of Microsoft products (Windows and Office), macOS,



iOS, and Citrix Client.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
- Availability to participate in a 24/7 on-call rotation, including weekends and holidays.

Skills

- Strong technical troubleshooting skills for hardware, software, mobile devices, scanners, and business-critical systems.
- Knowledge of operational technology environments and the ability to support business-critical systems.
- Proven ability to manage incidents, prioritize tasks based on business impact, and maintain control of IT assets.
- Strong customer service, communication, and teamwork skills, with the ability to support non-technical users in a fast-paced operational environment.
- Analytical problem-solving skills, with the ability to work under pressure, adapt to shifting priorities, and support extended operational schedules.

Key Responsibilities

- Provide technical support to users and systems, ensuring continuity of business operations.
- Diagnose and resolve issues affecting mobile devices, scanners, printers, and business-critical systems.
- Install, configure, and maintain hardware and software in accordance with company standards.
- Ensure the rapid resolution of critical incidents affecting business operations.
- Support network connectivity, including Wi‑Fi, mobile devices, and access points, to maintain operational efficiency.
- Maintain accurate inventory records and manage the lifecycle of IT assets.

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📌 IT Support Technician (México)
🏢 EmpresaConfidencial
📍 México