Location: ?? Remote (Mexico)
Work Schedule: ?️ Sunday – Thursday | ⏰ 11:00 AM – 7:30 PM CST
Language Level: ?️ English ( Advanced)
Domain: ✈️ Enterprise Systems (Airline domain is a plus)
? Role Summary
We are seeking a proactive and skilled Senior .NET Core Support & Application Engineer to join our Customer ID & Profile Core Support team. In this role, you will play a critical part in maintaining high-availability enterprise applications through "eyes-on-glass" monitoring, rapid incident triage, troubleshooting, root-cause isolation, and hands-on feature enhancements.
If you are a curious, adaptable engineer who thrives on solving complex production challenges and asking the "what, why, and how," we want to talk to you
?️ Core Responsibilities
? Triage & Incident Ownership
• ⚡ Rapidly process, triage, and prioritize incoming alerts, support tickets, and production incidents.
• ?️ Serve as the primary Incident Owner during high-severity events—leading swift service restoration and clear communications.
• ? Maintain real-time incident timelines,
detailed post-incident reviews, and postmortem documentation.
? Troubleshooting & System Restoration
• ? Execute root-cause analysis across application layers, middleware, APIs, databases, and cloud infrastructure.
• ? Leverage modern observability platforms to correlate logs, metrics, and traces to detect anomalies and performance bottlenecks.
• ? Deploy targeted mitigations, configuration fixes, rollbacks, and hotfixes to ensure minimal downtime.
? Application Development & Enhancements
• ?️ Write clean, scalable code for system features, maintenance enhancements, and bug fixes in .NET Core and Python.
? Cross-Team Collaboration & Process Excellence
• ? Partner with DevOps, Database, Network, Security, QA, and external vendors to accelerate issue resolution.
• ? Maintain and update service runbooks, dependency maps, and technical documentation.
• ? Drive automation, auto-remediation, alert tuning, and observability i
📌 ? Job Opportunity: Senior .NET Core (México)
🏢 Luxoft
📍 México