Location: Guadalajara or Mexico City, Mexico
Work Model: Hybrid – 4 days per month in the office
Experience: 3–6 years

About the Role
We are looking for an experienced L2 Production Support Engineer to support and
maintain critical production applications and systems in a cloud-based environment. The
idóneo candidate has strong troubleshooting skills, hands-on experience with Linux/Unix,
SQL, and AWS, and the ability to identify and resolve technical issues while ensuring
system stability and availability.

Key Responsibilities
• Provide L2 production support, troubleshooting application and system issues to minimize downtime and business impact.
• Monitor production environments, identify incidents, and perform root cause analysis.
• Use Linux/Unix commands and scripting to investigate and resolve technical issues.
• Write and execute SQL queries to investigate data issues and validate application behavior.
• Support applications and infrastructure hosted on AWS and other cloud environments.
• Manage incident tickets,



follow escalation procedures, and collaborate with development and infrastructure teams.
• Document troubleshooting procedures, known issues, and resolutions.
• Participate in incident management and continuous improvement initiatives.

Required Qualifications
• 3–6 years of experience in production support, application support, or similar technical role.
• Strong hands-on knowledge of Linux/Unix environments.
• Solid SQL skills, including querying and troubleshooting database-related issues.
• Experience with AWS services and cloud computing concepts.
• Strong analytical and problem-solving skills.
• Experience working with incident management and ticketing systems.
• Good communication skills and ability to work collaboratively with cross-functional teams.
• Availability to work from the Guadalajara or Mexico City office 4 days per month.

📌 Production Support Engineer (Ciudad de México)
🏢 Coforge
📍 Ciudad de México