Are you passionate about delivering first-class customer support and solving technical challenges with a friendly, professional approach? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Customer Service Support Level 1 Agent, you'll be serving as the first point of contact for customers via phone, email, and chat — resolving inquiries, processing service orders, and providing technical guidance that ensures fast, accurate support for Grundfos products and services. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position reports directly to our Head of Service&Solutions; Support Americas and will operate in Apodaca, NL facility daily.

Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without support.

What you will be doing

As a key part of the Customer Service Support Centre team,



you'll create impact by delivering exceptional customer experiences that drive satisfaction, loyalty, and seamless service delivery across every interaction.

Your main responsibilities include:

• Respond to customer inquiries via phone, email, and chat in a friendly and competent manner, providing professional assistance on products, service appointments, spare parts, and troubleshooting
• Create, manage, and close customer request tickets and service orders in C4C and SAP in accordance with defined SLAs
• Handle pricing, literature, and appointment requests while leveraging Grundfos troubleshooting tools to resolve issues efficiently
• Track all calls, resolutions, and customer interactions accurately in Grundfos IT systems following required standards
• Collaborate with internal and external service/sales teams, coordinators, and operations teams to ensure seamless customer support

What makes you a great fi

📌 Service Coordinator (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca