About SimpleDocsSimpleDocs is a fast-growing Legal AI software company helping integral in-house legal teams modernize how they manage contracts. Our award-winning platform combines AI-powered contract review, drafting, workflow automation, and contract lifecycle management into a unified solution.
About the RoleWe are looking for a Director of Customer Success to lead the next stage of our customer experience. SimpleDocs already has established Sales, Legal Engineering, and Technical Implementation leadership. We now need a leader to define and execute the customer success strategy from post-sale transition through adoption, expansion, and renewal.
You will be responsible for helping hundreds of enterprise customers achieve measurable value from our products. Working closely with Sales, Technical Implementation, Legal Engineering, and Product, you will create consistent customer engagement practices, build strong relationships with legal and business stakeholders, and ensure customers continue to see value as their needs evolve.
This is a player-coach role.



You will lead and develop an existing team while directly managing a portfolio of accounts, including strategic relationships. As the business grows, you will help shape the team, processes, and systems required to scale. Success will be measured primarily by customer satisfaction, retention, and expansion.
What You'll Do• Own the post-sale customer lifecycle. Establish a clear, repeatable approach to handoffs, success planning, onboarding coordination, adoption, business reviews, renewal preparation, and growth.
• Lead customer relationships. Act as a trusted partner to general counsel, legal operations leaders, and other senior stakeholders, connecting product capabilities to business outcomes.
• Drive retention and expansion. Monitor account health, identify risks early, develop recovery plans, and work with Sales to uncover and advance additional product and usage opportunities.
• Manage a portfolio of account

📌 Director of Customer Success (Ciudad de México)
🏢 SimpleDocs
📍 Ciudad de México