Customer Support Specialist, Mérida

Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!

Our dynamic team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe! More about us: https://daytrip.com/

What the job entails

- Answering customer questions by email and online chat, and reviewing bookings for accuracy.
- Actively handling last-minute bookings and urgent cases, communicating with partner drivers.
- Resolving urgent matters over the phone and redirecting clients to the appropriate channels.
- Working with other teams, such as Product, B2B and Driver Support, when a case needs it.
- This is a full-time-hours role on a rotating shift schedule: 8:00 to 16:00 or 16:00 to 24:00, including weekends. We operate 24/7, and shifts are distributed fairly across the team, with max 5 days in a row.

What we are looking for

- Based in Mérida and able to commute to our Montebello office.
- Full English proficiency (C1 or above) is required. Fluent Spanish is a strong plus, and Italian is a bonus.
- Optimistic, can-do people who want to grow professionally.
- Strong attention to detail and a real sense of urgency. When a traveler is waiting at the airport, minutes count.
- Clear communication with clients and drivers, primarily in writing and over the phone.
- Comfortable working in a fast-paced environment, both as part of a team and independently. You learn fast and retain a lot of information.
- Able to navigate multiple systems from day one: LiveAgent, our booking software, Google Sheets and Slack.
- Experience in customer support,



hospitality, tourism or logistics is a plus, but not required. We’re open to junior profiles and train you fully.

Why Daytrip

- You will learn from a team of highly driven professionals and have the opportunity to bring your own ideas to the table, with real scope to take on roles beyond Operations.
- Interact with travelers and drivers from all over the world. We operate in 130+ countries.
- 170.50 MXN per hour (approx. 28,000 to 30,000 MXN per month), plus a quarterly performance bonus of up to 12.5% after the 3-month probation.
- B2B service agreement. You’ll need an active SAT registration and the ability to issue CFDI.
- Home office: after the first 3 months in the office, you can work evening and Fri/Sat/Sun shifts from home. The last two weeks of December are fully remote.
- Our office is located in Montebello, very close to Periférico and Av. Andrés García Lavín. It’s informal, with team dinners and occasional lunch days.
- Structured training from your first week.

Many of our Customer Support Specialists grow within the Operations team, moving into Senior CS, Team Lead or Driver Support roles, or go on to apply for openings across the wider business as they develop. Job Types: Full-time, Contract, Permanent

Pay: $170.50 per hour

Expected hours: No more than 40.0 per week

Application Question(s)

- This role uses rotating shifts (8:00 to 16:00 or 16:00 to 24:00), including weekends. Do you have full availability for these shifts?
- The rate is 170.50 MXN per hour (approx. 28,000 to 30,000 MXN per month). Does this work for you?
- This is a B2B service agreement. Does this work for you?
- When can you start?

Language:
- English fluently (advanced level) (Required)

Location:
- Mérida, Yuc. (Required)

Work Location: In person

📌 Customer Support Specialist (Mérida)
🏢 DAYTRIP
📍 Mérida