Digital CRM Architect -BA
Remote
Advanced english
Only México
A functional architect (G7 at least)/ SME to run the end-to-end activities of studying, mapping, gap analysis, BA.
Key Responsibilities
Business Analysis & Process Design • Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges. • Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities. • Document current-state and future-state business processes. Functional Solution Design • Translate business requirements into functional designs and configuration specifications. • Recommend standard platform capabilities before customizations. Dynamics 365 Configuration • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities) • Configure user experiences to support business processes and operational efficiency. Agile Delivery & Product Support • Create and manage user stories within Azure DevOps or similar platforms.
• Support backlog management and sprint planning activities.
Required Qualifications • Bachelor's degree in Business, Information Systems, Technology, or related field. • 10+ years of Business Analysis and Functional Consulting experience. • 6+ years of hands-on experience with: o Dynamics 365 Sales o Power Automate • Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories Preferred Certifications Required • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred • Microsoft Certified: Power Platform App Maker Associate (PL-100) • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Desired Skills Business Skills • Fit-Gap Analysis • Requirements Elicitation • Business Process Reengineering Technical Skills • Dynamics 365 Sales • Dynamics 365 Customer Service • Microsoft Dataverse Success Profile The successful