Service Now Certified System Administrator (CSA)Service Now Certified Application Developer (CAD)ExperienceMinimum5 years of Service Now development experienceMinimum2 years of hands‑on experience implementing Service Now ITOM Event Managementin a production enterprise environmentExperience with Event Management deployments from design through go‑live and post‑production supportExperience working with large‑scale monitoring and observability platformsKey ResponsibilitiesEvent Management ImplementationDesign, configure, implement, and maintain Service Now Event Management solutions.Configure Event Management architecture, event ingestion patterns, and operational dashboardsDevelop and maintain Event Rules, Alert Management configurations,



and Event Processing Rules.Configure alert correlation, alert suppression, de‑duplication, and noise reduction mechanisms.Implement Event‑to‑Incident automation and event‑driven workflows.IntegrationsIntegrate Service Now Event Management with third‑party monitoring and observability tools such as:DynatraceAWS Cloud WatchOther enterprise monitoring solutionsDevelop and maintain integrations using:REST APIsSOAP Web ServicesMID ServersWebhooksIntegration HubScripted APIsRequired Technical SkillsITOM Event Management , Alert ManagementCMDB , Discovery , Service Mapping (preferred)

📌 Servicenow developer (Heroica Puebla de Zaragoza)
🏢 Pyramid Consulting
📍 Heroica Puebla de Zaragoza