Education & Experience· Technical degree, associate degree, or equivalent experience in IT or related field· 1–3 years of experience in technical support or IT operations· Manufacturing or 24/7 operations experience preferred· English language: Basic to intermediate (reading and basic communication)Required Skills & QualificationsTechnical Skills· Experience in IT technical support or helpdesk roles· Strong knowledge of:o Windows OSo Microsoft Office / Microsofto Basic hardware troubleshooting· Basic understanding of:o Active Directoryo Networking concepts (IP, LAN, Wi-Fi)· Familiarity with ticketing systems