As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation.
This role addresses technical issues that cannot be resolved remotely, collaborates with integral support teams, and consults with local business leaders to align IT support with business needs.Key Responsibilities:Technical SupportAnalyses and resolves information system issues related to the desktop computing environment, production applications and hardwareBuild and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.Installing authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateAntivirus installation to all desktops and laptopsDeploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.Support and assist users with Onboarding & Offboarding processSupport and maintain local conference and meeting room equipmentAssists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etcConsult with local business and senior leadership to evaluate support requirements and execution planning.Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic reviewTechnical support for local applications where applicable alongside other tech or business teams Technical ExpertiseService ManagementTo ensure that all logged tickets are consistently acknowledged, prioritised, investigated,



owned andresolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.Manage calls with 3rd party suppliers where necessary through to closureEscalate calls where necessary to the support manager, report on status of outstanding callsBuilds relationships with other international support teams to create a cohesive support teamDrive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.Drive technology adoption of end user services related applications and systemsSupport Audits related activities alongside other tech functions and business.Preferred Qualifications:Excellent technical knowledge in all key areas of EUS technologies, e.G.Windows and Mac OSMicrosoft Office Specialist (MOS) and/or Microsoft 365 certifiediOS and Android devicesHardware and PeripheralsExcellent knowledge on IT Ticketing Systems, especially Service NowConferencing and enterprise voiceAudio visual systems (TV/Projector systems) and conference technologyKnowledge on SCCM and IntuneBasic Network Skills to support the local Office Infra as neededExperience in working with an International Support EnvironmentITIL certified (Preferred)Personal Skills:Excellent communication skills in English and the local language (if applicable)Strong customer service orientation with a focus on client satisfactionAbility to remain calm under pressure and manage multiple tasks.Organized, adaptable, and collaborative team player.
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📌 Technical Support Specialist (Tabasco)
🏢 Mriti InfoSystems
📍 Tabasco