Eaton's Corporate Sector division is currently seeking a Pre-Sales Application Specialist.What you'll do:The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.Com website via chat, email, and phone call.
The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.Job ResponsibilitiesA.
Presales phone, chat, and email support for both internal & external D-IT customersB.
Lead qualification and accurate data entry into salesforce.ComC.
Identify customer requirements, recognize pain points, and provide builds of material based off customer expectationsD.
Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product linesE.
Demonstrated ability to effectively interface with internal and external customers in a fast-paced environmentF.
Proven interpersonal skills and excellent telephone etiquetteG.
Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routingH.
Team player that actively contributes to the group's successI.




Follow up on leads pipeline#LI-KL1Qualifications:Education level requiredBachelor degree necessary.Years and area of experience requiredMinimum 2 years prior technical marketing or sales experience preferredTechnical knowledgeCall center experience preferredExperience using SalesForce or other CRM preferredKnowledge of the IT market preferredKnowledge of power protection, backup power and the Power Quality marketComputer skills with Excel, Word, PowerPoint, Outlook (email), and InternetIntermediate to advanced English proficiencySkills:Soft skillsDrive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentLeadershipExcellent written and oral communication skills in addition to strong organizational skillsAdditional Information:Physical effortsAbility to remain seated at a computer workstation for extended periods.Frequent use of keyboard and mouse (fine motor skills in hands and wrists).
Visual focus for screen-based tasks.Cognitive effortsAttention to detail for accurate data entry and validation.Ability to follow structured procedures and workflows.Capacity to manage multiple tasks simultaneously.Problem-solving within defined guidelines.Comunication effortsClear written and verbal communication for emails, system documentation, for both internal and external collaboration.Frequent interaction with internal teams via email or chatAbility to comprehend and convey information effectively for customer-facing interactionsWe are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Pre-Sales Application Specialist (Santiago de Querétaro)
🏢 Eaton Group
📍 Santiago de Querétaro