Kohler is seeking a Contact Center Associate in Juarez, NM, with a hybrid work model. You will deliver Tier 1 support across multiple channels, resolve routine inquiries using knowledge articles, and document cases accurately while ensuring data privacy.
You will work with tools like ServiceNow and Workday, supporting integral associates and maintaining SLA adherence. The role requires 2–4 years in a contact center or HR services role, English proficiency, and a Bachelor's degree in HR/Business or