DiDi is seeking a CX Escalation Analyst to strengthen customer-first service in a fast-paced environment at our Mexico City office. You will drive continuous improvement, analyze data for performance reports, and support operational excellence across CX projects and playbooks.
Strong communication and problem-solving skills are essential. The role requires 1–2 years in service delivery or BPO, a business-related degree, and willingness to work on-site in CDMX with weekend shifts possibilities.