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We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year.
Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
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The Role
The Managed Services Associate provides day-to-day administrative and operational support to Amazon Delivery Service Partners (DSPs) using Smart Recruiters, supporting the smooth running of their recruitment activities.
This is a junior, customer-focused role that combines recruitment administration, system support, case management, customer service, and basic troubleshooting. This role acts as a key point of contact for DSPs,
helping users navigate Smart Recruiters, resolve questions, complete administrative requests, and follow established recruitment processes.
The idóneo candidate is organized, detail-oriented, comfortable learning new technology, and confident communicating with customers and internal stakeholders.
Key Accountabilities
- Provide day-to-day administrative and system support to DSPs using Smart Recruiters.
- Support DSP onboarding by providing basic platform guidance, walkthroughs, and training.
- Respond to customer questions through cases, emails, meetings, and check-in calls.
- Support activities such as job creation and job postings, interview scheduling, interview templates, candidate communications, candidate tracking and updates, screening questions, offer templates, user access and permissions, onboarding activities.
- Support basic configuration and updates within Smart Recruiters, following established processes and
📌 Recruitment Administrator (Monterrey)
🏢 Ams
📍 Monterrey