Capgemini Mexico seeks a Service Delivery Analyst with 5+ years of experience in service delivery and client support to drive service excellence for Sabre-enabled travel platforms. You will manage client relationships, monitor performance against SLAs and KPIs, and coordinate incident management with cross-functional teams.
The role requires strong English communication, stakeholder management, and ITIL-aligned governance, with the ability to handle multiple priorities in a dynamic environment.
📌 Service Delivery Analyst, Travel Tech (Aguascalientes)
🏢 The Big Job Site
📍 Aguascalientes
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