Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers, facilities, and internal stakeholders. Monitor shipment performance from pickup through final delivery, identifying and resolving operational issues to maintain service levels. Maintain transportation systems and operational tools with accurate and timely information. Support carrier performance management through visibility tracking, KPI monitoring, and issue resolution. Prioritize operational activities to meet customer requirements and business objectives. Collaborate with internal teams to identify process improvement opportunities and enhance operational efficiency. Support contingency management and escalation resolution to minimize service disruptions.
Schedule: Full Time
Job Type: On-site
Salary Type: Salaried
Req #:3452
About The Role
Support daily transportation operations by ensuring accurate planning, shipment execution, tracking,
and documentation management. Provide proactive communication and status updates to customers, carriers, facilities, and internal stakeholders. Monitor shipment performance from pickup through final delivery, identifying and resolving operational issues to maintain service levels. Maintain transportation systems and operational tools with accurate and timely information. Support carrier performance management through visibility tracking, KPI monitoring, and issue resolution. Prioritize operational activities to meet customer requirements and business objectives. Collaborate with internal teams to identify process improvement opportunities and enhance operational efficiency. Support contingency management and escalation resolution to minimize service disruptions.
What The Candidate Will Do
- Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performan
📌 Customer Support Specialist II- After Hours (Monterrey)
🏢 Uber Freight
📍 Monterrey
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.