About the Role Nuestro cliente, una destacada empresa de comercio electrónico, está buscando un E-commerce Operations Manager experimentado y proactivo para unirse a su equipo de manera remota. Serás el responsable de supervisar todas las operaciones diarias de nuestra plataforma de ventas online, asegurando la eficiencia, la satisfacción del cliente y el cumplimiento de los objetivos de negocio. Esta posición requiere un líder con una mentalidad operativa sólida y la capacidad de gestionar múltiples facetas del e-commerce desde una ubicación remota.
Key Responsibilities Supervisar la gestión integral de la plataforma de comercio electrónico , incluyendo el catálogo de productos, la logística y el servicio al cliente.
Optimizar los procesos de cumplimiento de pedidos, desde la recepción hasta la entrega final, garantizando tiempos y calidad.
Gestionar las relaciones con proveedores clave, incluyendo logística, transporte y pasarelas de pago.
Desarrollar e implementar estrategias para mejorar la experiencia del cliente online, reduciendo tasas de abandono y aumentando la fidelización.
Analizar métricas operativas clave (ej. tiempo de entrega, tasa de devoluciones, costes operativos) y proponer mejoras.
Coordinar con los equipos de marketing, ventas y tecnología para asegurar una operación fluida y sincronizada.
Requirements Experiencia demostrable de al menos 5 años en gestión de operaciones de e-commerce o roles similares.
Sólido conocimiento de la cadena de suministro, logística y gestión de inventarios en el ámbito del comercio electrónico.
Experiencia en la gestión de plataformas de e-commerce y herramientas de gestión de relaciones con clientes (CRM).
Capacidad probada para optimizar procesos, reducir costes y mejorar la eficiencia operativa.
Excelentes habilidades de liderazgo, gestión de equipos y comunicación, especialmente en entornos remotos .
Título universitario en Administración, Logística, Ingeniería Industrial o campo relacionado.
Benefits Salario competitivo y atractivo, adecuado para un rol directivo remoto.
Oportunidad de liderar operaciones en una empresa de comercio electrónico en crecimiento.
Flexibilidad total para trabajar desde cualquier ubicación, fomentando el equilibrio vida-trabajo.
Participación en la toma de decisiones estratégicas que impactan directamente en el negocio.
Acceso a formación continua y desarrollo de habilidades de liderazgo y gestión.
In This Role, Your Responsibilities Will Be: Provide strategic leadership and operational oversight for all functions within the Nuevo Laredo facility, ensuring alignment with business objectives, customer requirements, and Emerson values.
Lead and develop a high-performing organization that promotes collaboration, continuous learning, inclusion, accountability, and employee engagement.
Coach and support leaders across the site by establishing clear expectations, fostering professional development, and building organizational capability and succession pipelines.
Champion a culture of safety, integrity, quality, and operational excellence across all levels of the organization.
Drive manufacturing performance to achieve customer commitments, production targets, quality objectives, and on‑time delivery goals across domestic, international, and intercompany operations.
Develop and execute operational plans that optimize capacity, scheduling, resource allocation, and manufacturing efficiency.
Partner with commercial, customer service, engineering,



and general functional teams to resolve customer challenges and enhance overall customer satisfaction.
Lead operational readiness and execution for product transfers, new product introductions, and other strategic initiatives.
Own the site's profit and loss performance, including the development and execution of annual operating plans, budgets, forecasts, and cost improvement initiatives.
Drive productivity, profitability, and sustainable cost competitiveness through effective manufacturing, purchasing, inventory, and resource management strategies.
Monitor operational and financial performance metrics and implement actions that support growth, margin improvement, and business objectives.
Lead continuous improvement efforts utilizing Lean, Six Sigma, 5S, and other problem‑solving methodologies to enhance efficiency, quality, and customer value.
Ensure compliance with quality management systems, regulatory requirements, environmental standards, and workplace safety programs.
Drive improvements in quality performance, inventory accuracy, inventory optimization, and supply chain effectiveness.
Build strong relationships with suppliers, customers, community stakeholders, and integral business partners to support long‑term operational success.
Who You Are: You consistently build partnerships and work collaboratively with others to meet shared objectives. You create an environment where people can do their best work by developing talent, providing coaching, and supporting growth opportunities. You make sound and timely decisions, even in complex situations, based on a balance of analysis, experience, and business priorities. You drive results by establishing clear goals, maintaining accountability, and demonstrating resilience and adaptability in a dynamic manufacturing environment.
For This Role, You Will Need: Bachelor's degree or equivalent combination of education, technical knowledge, and relevant professional experience.
Demonstrated experience leading complex manufacturing or operations environments with responsibility for multiple business functions.
Experience managing operational and financial performance, including budgeting, forecasting, cost management, and profitability initiatives.
Knowledge of manufacturing processes, quality systems, supply chain operations, materials management, and continuous improvement methodologies.
Experience leading and developing diverse teams in a multi-level manufacturing organization.
Strong business acumen with the ability to translate strategic objectives into sustainable operational results.
Ability to build effective relationships and influence stakeholders across functions, regions, and organizational levels.
Knowledge of safety, environmental, quality, and regulatory compliance requirements within a manufacturing environment.
Effective communication, change management, and problem‑solving skills.
Ability to travel as required to support business and operational objectives.
Preferred Qualifications That Set You Apart: Experience leading a manufacturing facility with full site accountability, including profit and loss ownership.




Experience within industrial manufacturing, automation, engineered products, capital equipment, or related industries.
Knowledge of Lean manufacturing, Six Sigma, operational excellence programs, and continuous improvement frameworks.
Experience supporting global manufacturing operations, product transfers, or multi‑site operations.
Familiarity with ISO 9001 quality management systems and customer‑focused quality improvement programs.
Experience leading large‑scale organizational development, workforce planning, and succession management initiatives.
Bilingual communication skills in English and Spanish.
Advanced degree in business, engineering, operations management, or a related field.
WHY EMERSON ( Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
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ABOUT EMERSON is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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