About Central
Central builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.

Central builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.

Responsibilities

Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion

Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation

Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrations

Implement new workflows as Central expands beyond voice and front-desk automation

Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth

Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls

Investigate problems independently, reproducing issues and checking configurations before escalating to engineering

Triage engineering issues effectively,



providing necessary context and verifying fixes before closing the loop

Identify churn risks and opportunities for account growth by understanding customer value and needs

Turn recurring implementation problems into documented playbooks

Requirements

3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company

Experience owning a book of customers or implementations directly

Hands-on experience configuring software for customers, including workflow builders and automation tools

Strong spoken and written English, with the ability to communicate directly with customers

Experience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation tools

Comfortable troubleshooting technical problems without immediate escalation

Highly organized and able to manage multiple implementations simultaneously

Availability during US business hours, regardless of location

Nice to Have

Experience in front-office, practice-management, or healthcare operations

Familiarity with tools such as Linear/Jira, Stripe, and Slack

Experience working in early-stage or fast-moving startups





Knowledge of implementing AI agents or AI-powered workflows

Experience identifying or closing expansion revenue from existing customers

Benefits

Remote work flexibility allowing you to work from anywhere

Opportunities for professional development and growth

Access to a supportive and innovative team environment

Work on cutting-edge AI technology and contribute to meaningful projects

Collaborative culture focused on outcomes and team success

Potential for career advancement as the company grows

First 90 Days

By Day 30, you will have taken over your customer book and independently configured a complete AI workflow

By Day 60, you will be running new implementations from kickoff to go-live with meaningful integrations

By Day 90, you will own your accounts with minimal supervision and contribute to developing documented playbooks

We are an equal opportunity employer and welcome applicants from all backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Implementation & Customer Success Manager — AI Agents (Ciudad de México)
🏢 Wing Assistant
📍 Ciudad de México