NielsenIQ is seeking a Support Specialist to deliver high-quality, in-depth technical support for Production systems in a fast-paced cloud environment. You will handle incidents, document processes, and collaborate with engineering teams to drive timely resolution and knowledge sharing.
Ideal candidates have 3+ years in L2 tech support, strong SQL and database skills, Unix basics, and ITIL familiarity, with a adaptable approach to weekend/on-call work and cross-team collaboration.