SoftwareOne seeks a Service Delivery Coordinator to supervise and coordinate IT support operations across Service Desk, Onsite Support, and IMAC teams. The role ensures SLA compliance, service quality, and effective communication with clients within a Managed Operations framework.
You will monitor tickets, generate reports, and drive continuous service improvement while collaborating across cross-functional teams in a hybrid work environment.
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📌 Coordinador de Soporte IT - SLA y Calidad (Ciudad de México)
🏢 Softwareone
📍 Ciudad de México
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