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The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Manager, HR System Design reporting to the Director, HR System Design.

This position works on-site in Mexico City.

Position Summary:

The Manager, HR System Design, is a hands-on HR Technology leader responsible for managing a team of HR Systems professionals while actively participating in the configuration, administration, support, and enhancement of SAP SuccessFactors and related HR applications.

This role serves as the bridge between business stakeholders and technical delivery teams, ensuring requirements are translated into scalable system configurations and high-quality solutions. The Manager provides technical leadership, oversees delivery execution, and remains engaged in day-to-day platform design,



configuration, testing, and troubleshooting activities.

RESPONSIBILITIES

Product Administration & Configuration

• Perform and oversee hands-on configuration of SAP SuccessFactors and related HR platforms.

• Configure and review:

• Business Rules

• Workflows

• Role-Based Permissions (RBP)

• Field Configurations

• Templates

• Security Settings

• Page Layouts

• Support implementation of new functionality, enhancements, integrations, and releases.

• Troubleshoot complex system issues and partner with technical teams on resolution activities.

• Ensure configuration consistency and governance compliance.

Team Leadership

• Lead a team of Analysts and Leads supporting HR platforms.

• Provide technical guidance, coaching, and development opportunities.

• Review solution designs and ensure delivery quality.

• Support resource planning and workload management.

📌 Manager, HR System Design (Ciudad de México)
🏢 Royal Caribbean Cruises
📍 Ciudad de México