The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace.
The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems.
The job responsibilities will include:Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.Proficiency in SAP and SFDC (SalesForce.Com) as well as the MyAerospace portal.Support high end integral customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.Responsible for maintaining metrics relating to workload and revenue generating activities.
Strong written and verbal communication and presentation skillsOther responsibilities may include:Collaborate effectively with internal Honeywell Aerospace resources to provide solutionsResponding to customized contract requests - expedited and / or preferentialActively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.Key success measurements for this position include:
customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.YOU MUST HAVE0 years of proven experience in customer support managementStrong leadership and people management skillsAbility to build and maintain strong customer relationshipsExperience in driving process improvements and implementing best practices Additional QualificationsMust demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environmentAbility to make sound business decisions and take quick actions to executeExceptional verbal and written communication skillsDemonstrate strong analytical and problem-solving skillsAbility to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationshipsExcellent time management and organization skillsWorking knowledge of export requirements and/or government regulations is a plusAbility to effectively handle a wide range of customers' needs and requirements with care and professionalism at all timesKnowledge of basic financial principles is a plusDemonstrated ability to work in a changing environment is strongly preferredGreat grasp and passion for customer service#J-*****-Ljbffr