Lead Network Administrator S
Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Responsibilities
Experience administering and supporting enterprise voice and unified communications platforms.
Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.




Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality complaints end to end.
Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
Experience operating within an ITIL-aligned incident and change management process.
Professional working proficiency in English and Spanish.
Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.
Qualifications
Bachelors - Computer Engineering
Bachelors - Database Management
Bachelors - Information Systems
Bachelors - Information Technology
Bachelors - Network Engineering
Certifications Cisco Certified Network Professional (CCNP)
Netmetrix SolutionNetmetrix Solution
VMware Certified Professional (VCP)
VmwareVmware
Required Skills
Agile Methodology
Agile Methodology
Applications Support
Backup Management
Client Relations
Cloud Applications
Collaboration Tools
Database Administration
Database Maintenance
Database Management
Database Monitoring
Design Thinking
Enterprise Resource Planning (ERP)




Executive Presence
Inclusion
Oracle Exadata Database Machine
Oracle Solaris
OS management
People Leadership
Personal Effectiveness
Risk Management
Security Operations Management
Server Infrastructure
ServiceNow Platform
Storage Management
+ 2 more
Language English (Required)
Language Proficiency - Advanced - C1
Job Location
Additional Job Location: Job Type Regular
Master Skill List
Infrastructure Services S
Remote Type
Hybrid Work
Shift
Day Job (Mexico)
Why join Genpact?
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help general enterprises solve business challenges that matter
Accelerate your career – Gain hands‐on experience, mentorship, and world‐class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem‐solvers who push boundaries every day
Thrive in a values‐driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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📌 Lead Network Administrator S 4C (Jalisco)
🏢 3301 EDMde CV
📍 Jalisco