Epicor is seeking a Service Delivery Manager to drive consistent service management across production services. You will lead incident management, RCA, change management, and customer communications, partnering with Cloud Operations, Engineering, Support, and Product teams to improve stability and communication.
You will establish standards for incident severity, escalation, cadence, and stakeholder engagement while promoting automation and continuous improvement.
📌 Senior Service Delivery (Monterrey)
🏢 Epicorsoftware
📍 Monterrey
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