Position: Sr SRE - Site Reliability Engineer - ( AWS Certified )
LATAM Remote
Below JD for SRE We have requirement for Senior SRE (x2) with 8 years of relevant experience.
Working Hours – 5 PM to 1 AM EST (Mon – Fri)
About the Role & Team
We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.
This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.
What You’ll Do
- · Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
- · Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
- · Drive root cause isolation within 30 minutes for critical incidents whenever possible
- · Communicate effectively across engineering, product, and leadership during high-pressure situations
- · Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision‑making
Proactive Reliability Engineering
Identify patterns, trends, and signals to prevent incidents before they occur
- · Continuously improve alert quality, reduce noise, and increase signal fidelity
- · Partner with engineering teams to enhance system resilience and reliability
Automation & Toil Reduction
Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows
- · Build and improve tooling across incident response, observability, and operations
- · Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value
Platform & Systems Support
Troubleshoot across a hybrid ecosystem incl
📌 Site Reliability Engineer (México)
🏢 Infojini
📍 México
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