Location:Mexico (Remote, Ideally based in GDL or CDMX)
Employment Type:Full-Time Contractor
Compensation:50,000 MXN / month
About Calavera New York:Calavera New York is an innovative and fast-growing diamond and jewelry e-commerce brand. We are looking for a highly organized, proactive, and experienced Customer Service Manager to take ownership of our customer experience, oversee order fulfillment and shipping issues, and lead our customer support team.
The RoleThis is a remote contractor position that serves as the backbone of our customer experience. You will own every touchpoint between our customers and our brand after they click "buy," from answering pre-purchase questions to resolving shipping issues and handling returns. You will work closely with our operations and marketing teams to keep things running smoothly. In addition to hands-on support, including taking phone calls with customers, you will manage and guide a small customer service team of two people. We are a fast-moving company, so we need someone who is extremely agile, independent,



and able to operate effectively with minimal oversight.
Mandatory Requirements (Please Read Carefully):C1/C2 Advanced English Proficiency: This is completely non-negotiable. You must have advanced written and spoken English fluency to communicate with our US-based customers over email, chat, and phone. This will be assessed during the interview process.
US Company Experience: You must have previous experience working at a US-based e-commerce or tech company.
Schedule:Monday through Friday, 9:00 AM – 6:00 PM (depending on region).
Key ResponsibilitiesCustomer Support Ownership: Manage and respond to customer inquiries across email, chat, and phone, ensuring every customer receives fast, professional, and personalized service that reflects a luxury brand experience.
Phone Support: Take inbound and outbound calls with customers to answer questions, resolve issues, and assist with high-value purchases.
Team Leadership &

📌 Customer Service Manager (Jalisco)
🏢 Calavera New York
📍 Jalisco