Worldwide Express is seeking a Senior Service Specialist to join our Operations Account Teams in Monterrey. You will provide level two customer support, focusing on escalated issues and continuous improvement within a highly transactional service environment.
You will collaborate with customer facing teams and carrier partners, using Salesforce macros, templates, and flows to deliver consistent service while maintaining strong communication. A Monday-Friday schedule is expected.
📌 Service Specialist II: Escalated Support (Monterrey)
🏢 Worldwide Express
📍 Monterrey
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