We are building a new Technical Services capability in Mexico to support a platform that helps customers build, deploy, and operate AI applications using MongoDB. This is an early hire on a growing team, and you will have the opportunity to help shape how we support customers, collaborate with Engineering and Product, and build the team’s technical practices from the start.

The platform brings together AI application workflows, orchestration, model and tool integrations, cloud infrastructure, data services, and observability. The support team will work across these layers to help customers troubleshoot complex issues and operate their applications successfully.

We are looking to speak to candidates based in Mexico City for our hybrid working model.

The role
As a Senior Technical Services Engineer, you will provide technical leadership for customers operating AI applications on a new MongoDB platform. You will own complex investigations across application behavior, agent workflows, APIs, cloud infrastructure, security, and data services,



and help shape how Technical Services supports the platform as it scales.

This is a senior individual contributor role where you lead through technical judgment, customer ownership, written communication, and influence across teams.

What you’ll do
- Owning complex and high-impact customer investigations involving AI applications and agentic workflows
- Leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers
- Leading investigations into agent workflows, tool calls, model-provider integrations, memory, checkpoints, streaming, retries, and timeouts
- Reading and debugging Go, Typescript, Python services and agent implementations; using logs, metrics, traces, and diagnostic tooling to develop evidence-based conclusions
- Troubleshoot Kubernetes and containerized workloads, including deployments, images, secrets, resource failures, and networking
- Serving as a technical subject-

📌 Senior Technical Services Engineer (Ciudad de México)
🏢 MongoDB
📍 Ciudad de México