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09 - Customer Focused Team Manager 1
Date: Oct 9, 2026
Location: Monterrey, NLE, MX
General Overview
Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 1
SAP Short Name: MG1
Job Title: Customer Focused Team Manager 1
Job Code: MG1-OPS-CFT
Job Level: Band 09
Profile-Holding: Y
Direct/Indirect Indicator: Indirect
Summary
Detailed Description
Performs tasks such as, but not limited to, the following:
- Leads a Customer Focused team within a site.
- Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
- The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
- The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
- With guidance from senior management,
ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
- Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
- Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
- With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
- Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
- Monitors performance of business execution using MOR and other appropriate metrics.
- Reports on performance to site management, and may present data to customer
- Reports to management on financial performance of the business.
- Ensures that any fin