We set high standards and live up to them, ensuring that everything we do is done with care and quality. Empower leading organizations to transform their operations through enterprise orchestration.
Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-value business impact. Our Customer Success Management team acts as the primary catalyst for client growth, working in tight alignment with internal and external partners. Grounded in a culture of in-person collaboration at our McLean HQ, we build deep, long-term relationships with leading general enterprises to ensure they maximize the value of our AI-Powered Process Automation platform.
As a Customer Success Manager, you will serve as a premier strategic advisor to elite organizations. You will use your business acumen and technical aptitude to help clients unlock the full power of our advanced capabilities—including unified Data Fabric , robotic automation, and generative AI. Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear,
data-backed business value cases for additional software investment.
Minimum of a Bachelor's degree from an accredited institution, ideally in a technical or analytical field. (Experience: 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
Agile Governance: Strong operational organization, project management skills, and experience with Agile software development practices.
5+ years of dedicated experience within customer success management, program management, account management, or executive advisory services.
~ Direct hands-on experience implementing, configuring, deploying, or testing enterprise technology solutions ( SaaS / PaaS ).
~ Strong foundational understanding of advanced data architecture or enterprise
📌 Customer Success Manager (Ciudad de México)
🏢 Appian
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.