We are seeking a strategic, results-driven City Manager to lead the full business performance of Rappi in Querétaro. This role combines commercial leadership, operational excellence, and people management to drive sustainable growth across all business pillars. The RGM is empowered to act as the ultimate owner of the region's performance, making strategic and data-informed decisions with a high level of autonomy and accountability.
- 1. Business Leadership & Regional Ownership
- Serve as the final decision-maker across commercial, operational, financial, and talent matters within the region.
- Align local strategies with Rappi's national and general vision.
- Own the full P&L; and prioritize ROI-driven decisions to maximize margin contribution and long-term sustainability.
- 2. Performance Management & Acceleration
- Quality of service
- Affordability & RappiPro penetration
- Sustainable growth across user cohorts
- Monitor and improve key operational KPIs: order cancellations, inefficiencies, and fulfillment metrics.
- 3. Commercial & Strategic Execution
- Personally lead high-impact negotiations with top merchant partners on promotions, co-investments, and advertising.
- Design and execute pricing and promotional strategies customized to local user behavior and competition.
- Launch assortment and activation strategies in key zones to accelerate demand and user engagement.
- Execute and validate pricing experiments at a zone level to measure impact and scale results.
- 4. Cross-Functional Leadership
- Lead and inspire high-performing, multidisciplinary local teams (Growth, Ops, Marketing, Commercial).
- Foster a culture of accountability, ownership, and collaboration.
- Translate central initiatives into localized actions with speed and impact.
- Co-create communication strategies to maximize offer visibility: banners, push notifications, ads, etc.
- 5. Analytical & Strategic Decision-Making
- Conduct deep data analysis to justify investments and prioritize initiati
📌 Manager, Contracts (Santiago)
🏢 Rappi
📍 Santiago
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