This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Mexico.

As a Customer Success Manager, you will help organizations across North America maximize the value of a leading software platform through strategic relationship management, proactive engagement, and data-driven decision-making. You will manage a portfolio of approximately 30–35 customer accounts, ensuring strong product adoption, measurable business outcomes, and long-term retention. Working with customers across different industries and cultural environments, you will develop tailored success plans and scalable engagement strategies that address evolving business needs. Your ability to communicate fluently in English and Spanish will be essential to building trusted partnerships with diverse stakeholders. By leveraging customer health metrics, product usage data, and engagement insights, you will anticipate risks, strengthen renewals, and uncover growth opportunities.



This role offers the opportunity to combine customer advocacy, analytical thinking, and cross-functional collaboration in a dynamic, customer-focused SaaS environment.

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Accountabilities

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Manage customer portfolios and drive success: Own a portfolio of approximately 30–35 accounts, acting as a trusted advisor and helping customers achieve measurable outcomes through structured success plans, consistent engagement, and effective platform adoption.

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Develop customer success strategies: Align platform capabilities with customer objectives, establish engagement cadences, and create tailored plans that improve satisfaction, adoption, and long-term retention.

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Monitor customer health and mitigate risks: Analyze customer health scores, product usage data, and engagement trends to identify potential churn risks early. Develop and execute mitigation plans in collaboration with Sales, Product, and other internal stakeholders.

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📌 Customer Success Manager (México)
🏢 Jobgether
📍 México