Remoto: Teletrabajo

DescriptionAbout UsHireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.About the RoleAs a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.Responsibilities- Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.- Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.- Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.- Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.- Follow up persistently with outside providers when testing, records, or clearances are delayed,



advocating for patients while maintaining professional communication.- Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.- Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.- Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.- Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice.- Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.RequirementsMust-Have:- 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.- Hands-on experience working in a U.S. medical practice or healthcare environment.- Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.- Experience using EMR, CRM, patient-management, or comparable medical-office systems.- Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.- Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.- Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.Nice to Have:- Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.- Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.- Experience conducting standardized pre-operative patient calls.

📌 Medical Administrative & Surgical Patient Coordinator (Remote) | Mexico (Ciudad de México)
🏢 HireHawk
📍 Ciudad de México