We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You'll work closely with product, analytics, and engineering to build scalable processes, improve efficiency. Challenges that await you:
Develop business and operational processes for the
Postal
direction.
Work deeply with the
partners :
we use several partners for postal deliveries
Design
interfaces and solutions within internal systems .
Participate in
team development
Work with the
backoffice system :
Design, document, and maintain
operational regulations, workflows, and standards .
Critically assess incoming requests, identify
root causes of problems , and challenge initial assumptions when necessary.
Own and manage the
business backlog : collect requests, structure them, prioritize, and plan delivery.




Write
clear and structured requirements
for development teams.
Define tasks, track progress, and
control delivery timelines .
Work with
product analysts
to define business and operational metrics, track performance, and measure the impact of changes.
Monitor and improve
key metrics
related to delivery efficiency, productivity, and quality.
Collaborate cross-functionally with
Product Managers, Engineers, Analysts, and Operations stakeholders .
What makes you a great fit:
Strong business mindset with hands-on experience in operational environments
Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
Experience collaborating with product analysts and translating insights into actionable changes
Excellent communication skills — confident working with large operational teams and senior stakeholders
Strong critical thinking: ability to question inputs,

📌 Business Analyst Junior+ (Playa del Carmen)
🏢 Plata Card
📍 Playa del Carmen