Company:
Mexico Branch Office
Human Resources Group, Human Resources Group u003e HR Shared Services
General Summary:
As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for general HR policies, programs, processes, and human capital tools.
This role requires full-time onsite work in Mexico City (5 days per week).
Bachelor's degree.
Associate's degree and 2+ years of Human Resources work experience.
High School Diploma or equivalent and 4+ years of Human Resources work experience.
Bachelor's degree in Business Administration/Management, Human Resources, or related field.
~1+ year of HR Shared Services or Human Resources work experience.

Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; Uses FAQs, scripts,



and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
Works under supervision.
some planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding prote

📌 HR Service Specialist (México)
🏢 Qualcomm
📍 México