**VIP Specialist — Loyalty & Retention Sales**
Genesis Management - Polanco / On-site
- WEEKDAYS ONLY: Mon-Fri, 7:00 AM-4:00 PM (8:00 AM-5:00 PM after the U.S. time change)
You won't be cold-calling strangers. You'll be calling existing customers who are fans of the company
We're a venture-backed fintech BPO processing small-dollar consumer loans. The VIP program is where our best customers live, and the Professional Agent is the reason they come back,
High volume, real conversations, and a bonus that tracks exactly what you produce.
**WHAT YOU'LL OWN**
- Dial existing clients daily — Calls that turn into renewals, up-sells, and cross-sells
- Keep every account clean: accurate notes, updated records, zero loose ends
- Hold outstanding QA scores while you hit your numbers
- Bring what you hear on the phone back to the team — customer trends, product friction, ideas that make the next call easier
**WHAT YOU NEED**
- Advanced English (B2+/C1) — every call is in English
- 1-3 years in inside sales, call center, or retail sales (inside sales weighted heaviest)




- Solid computer and English typing skills; comfortable in MS Office and a CRM
- Excellent on the phone: persuasive, professional, and able to listen
- Able to run multiple tools without dropping the conversation
**WHO THRIVES HERE**
- Tenacious — a "no" doesn't slow you down
- Goal-oriented with a real sense of success; you know your numbers daily
- Self-starter who doesn't need to be chased
- Adaptable — If business changes, and you move with it
**NICE TO HAVE**
- Zendesk or a similar ticketing experience
- Prior lending, collections, or financial services background
**WHAT WE OFFER**
- Base salary 19,100 per month + monthly production bonus
- Legally mandated benefits + above-statutory:food vouchers- Paid training from day one
- Real growth — we promote from this team
**OUR VALUES**
Driven - Innovative - Resilient - Enthusiastic - Commited - Teamwork
We invest in professional development, learn from each other, and make a point of celebrating the win

📌 Loyalty and Retention Sales (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México