? We're Hiring: Contact Center Specialist | Guadalajara, Mexico ? Location: Guadalajara, Jalisco – Onsite ? Type: Full-time / Permanent ? Salary: $19,500 MXN + benefits above the law ? Annual performance bonus + relocation support may be available We're looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.
What you'll do: - ? Handle high-volume inbound calls professionally - ? Schedule, reschedule, and cancel patient appointments - ? Verify patient and insurance information - ? Document interactions in CRM/EHR systems - ? Resolve customer concerns and coordinate with healthcare teams - ? Maintain patient confidentiality and follow privacy/HIPAA standards - ? Meet quality, productivity,



attendance, and service-level goals What we're looking for: - University/college degree required - Customer service, contact center, healthcare, or patient access experience preferred - Excellent communication and problem-solving skills - Ability to multitask across multiple computer applications - Healthcare systems experience, such as Epic, is a plus ? Interested?
Apply now or send me your CV to learn more!
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📌 Call Center Agents (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco